[W]hat have we done? We have reconceived work so that it can be performed by computers and robots. In fact, computers and robots are far more preferable than humans because we humans are ultimately unpredictable and have a really hard time following instructions to the letter, day in and day out.
— John Hagel at Edge Perspectives With John Hagel. From Race Against the Machine to Race With the Machine (via protoslacker)
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